Online stores
Product questions, sizes, stock and delivery answered from your catalog; the chat sees the visitor's cart and the pages they read.
AI & automation
AI chatbots for websites and online stores in Québec
A chatbot that answers from your catalog and your policies — and knows when to call a person.
Visitors ask the same questions at 11 p.m. that they ask at 11 a.m.: price, stock, delivery, opening hours. We set up an AI assistant trained on your real information, connected to your site and your Meta inboxes, that answers in the visitor's language and passes the conversation to your team when it reaches the limit of what it knows.
01 · Visitor
“Do you have this mattress in queen size, and do you deliver to Laval?”
02 · AI
It checks the catalog and your delivery policy, then answers with the real price and stock
03 · Human check
A question about financing? The chat hands over to your team with the context
04 · Result
The conversation and the contact are saved in your CRM
An example flow. Your steps, tools and approvals are mapped with you before anything is built.
In practice
What it looks like in a business like yours
Service businesses
Hours, prices, service areas and appointment requests, with each request sent to your team or your calendar.
Restaurants and clinics
Menus, allergies, groups or first-visit questions, with a clear hand-off for anything medical or sensitive.
What's included
What the work covers
- Set-up of Krealo Chat, our own chat platform, or of the tool you already use when it fits better
- Training on your catalog, prices, policies and FAQ, reviewed by you before going live
- Website widget plus Messenger and Instagram in one inbox, in French, English and Spanish
- Hand-off rules to your team, and every conversation copied to your CRM with name, email and phone
How we work
From the first call to results
Collect
We gather your catalog, your policies and the questions customers ask most often.
Train and test
We test the assistant on real questions, including the ones it should refuse or hand over.
Install
We add it to your site and connect your Meta inboxes and your CRM.
Review
Each month we read conversations, correct wrong answers and add what customers asked that it did not know.
What you get
Deliverables
- A live chatbot on your site and Meta inboxes
- A knowledge base built from your real information
- Hand-off and escalation rules
- A monthly conversation review
What we don't promise
A chatbot does not replace your customer service for complaints, refunds or medical and legal questions; it routes them. It never invents a price: if the information is not in your data, it says so and hands over.
How it's priced
Krealo Chat starts at CA$9.99 per agent per month, with a 7-day free trial and no credit card — that is the software. Set-up, training and the monthly review are quoted separately after a free call, depending on the size of your catalog and the channels to connect.
Every mandate is confirmed in a written quote (scope, deliverables, timeline, GST/QST) before any work starts.
Built in-house
We run this work on our own products first
Krealo Chat is our own product: an AI seller trained on a store's catalog that sees the visitor's cart and pages, works in Québec French, English and Spanish, and copies every conversation to Krealo CRM.
- Active clients
- 25+
- Posts published in 90 days
- 4,000+
- Blog articles in 90 days
- 1,000+
Source: Krealo Publisher data for our client companies, July 14 – October 12, 2026.
FAQ
Questions, answered directly
Can the chatbot answer with our real prices and stock?
Yes, once it is connected to your catalog: Krealo Chat reads your products and answers with the current price. When a piece of information is missing, it says so instead of guessing and hands the conversation to your team.
Does the chatbot work in French and English?
Yes. The widget and the console work in French (including Québec French), English and Spanish, and the assistant answers in the visitor's language.
How much does an AI chatbot cost?
The software starts at CA$9.99 per agent per month (Krealo Chat, 7-day free trial). Set-up and training are a separate one-time quote that depends on your catalog, your policies and the channels to connect.
What happens when the chatbot doesn't know the answer?
It tells the visitor and passes the conversation to your team with the context — pages viewed, cart and questions — so nobody has to start over.
Related services
Often combined with
AI agents
Agents that do the repetitive part of the job and ask before doing anything that matters.
AI integration
AI that works inside your CRM, inbox and store — not in another tab your team forgets to open.
Shopify stores
A Shopify store that sells in French and English, feeds Google correctly and talks to the rest of your business.